Boutique Policies

LEVEL-BASED SALON

We are a level-based salon, which means our stylists’ level and prices depend on the demand of their chair. Pricing for services can fluctuate according to the length and abundance of your hair, as well as the product required to achieve your goal.  

PRICING

All over the phone quotes are provided at base pricing. We recommend scheduling a consultation with your stylist prior to your services, to discuss your goals and ask for more detailed pricing based on what you’re looking for.  

CONSULTATIONS

Any consultations booked require a $20 deposit. If you choose to schedule your hair colour/cut appointment with your stylist at the time of your consultation, your $20 deposit will be applied towards your required $100 deposit to reserve your appointment session. Otherwise, your consultation fee is charged at the time of that appointment.

BOOKING DEPOSIT POLICY

In order to schedule an appointment, all services valued over $100, require a deposit on file prior to booking. When booking any services valued under $100, a $20 deposit is required. These deposits are then applied to your final bill at checkout.  

If you are not comfortable with our booking policy, same-day bookings are not subject to a deposit. If there are any available appointments, they are featured on our Instagram story for you to schedule the day of. As a courtesy, our front desk team provides appointment confirmation text/calls, with details of your services, 24 - 48 hours prior to your appointment. Failing to respond to these messages or not confirming your appointment does not count as you cancelling your scheduled services. To avoid the forfeit of your deposit or no show/late cancel fee, you must cancel your appointment a minimum of 24 hours prior to your scheduled appointment time.

CANCELLATION POLICY

We have a strict cancellation policy. We require a minimum of 24 hours prior to your scheduled appointment to reschedule or cancel. Failure to do so will result in loss of your deposit. Any services valued under $100 are subject to a $20 late cancel/no show fee, which is required in order to schedule future appointments with our salon.

Late arrivals will be charged the full price of the scheduled service(s), even if time no longer allows us to complete the originally booked service. We will always do our best to accommodate. It is important for our valued clients to know that when forgetting or cancelling an appointment without sufficient notice, our stylists miss the opportunity to fill that appointment spot, and our clients waiting for services miss out on available appointments.  

Due to the time and materials that go into your customized services, we do not offer refunds. However, we are more than happy to offer complimentary alterations to your original look, within 7 days of your appointment. Please reach out to our front desk team to schedule your alteration with your same stylist. We want you to love your hair every day!

ALTERATIONS POLICY

If you have any concerns or require any tweaks to your hair, please notify us within 7 days of your services to book a complimentary alteration with your stylist. We do not offer refunds on services.